Support Matrix Tier Numbers

Page history last edited by brian lwood 11 mos ago

Tier 1

Self help, documentation, help menu, Teacher, Students, Student Tech Team, and toner on printers, fixing paper james,
Students & Teachers
- On Laser Printers: Changing paper on laser printers, changing toner, & fixing paper jams
Teachers:
- Changing Students Passwords on FirstClass
- Changing paper on Copiers
Cafeteria (training can be provided)
- Audio: Anyone
- Video: Anyone
Loft (training can be provided)
- Audio: Anyone
- Video: Anyone

IT Department, emailing support@yis.ac.jp
Changing passwords on the server
Call in defective or broken Apple hardware into Apple Support or Apple Recycle.
Keep inventory of Middle & High School laptops, desktops, and PK-12 teacher computers. Inventory: Responsible for the collection and keeping count of laptops and desktops, and installing tracking software on laptops. Will not keep count of laptops that are not placed in Laptop Carts (ie. 30 HKC laptops and 10 ML Laptops).
Create images for Elementary laptops and eMacs, Middle & High School laptops and iMacs.
Contribute to the Annual Summer Work Plan.
Auditorium (please contact Akemi for scheduling the use of this facility)
- Audio: Tim Evans, Brad Johnston, Frank Curkovic, Genki Unno, Brian Lockwood
- Lighting: Tim Evans
- Video: IT Department

Outside contractors, Blueshift and Xerox
Major printer repairs, issues with firewall, backup, Windows servers, wireless network